Terms & Conditions of Sale

AiRS Automation Pty Ltd - Terms & Conditions

(Effective 2025 – Compliant with Australian Consumer Law)

1. Introduction

1.1 These Terms & Conditions govern your use of the AiRS Automation Pty Ltd (“AiRS”, “we”, “us”, “our”) website and the purchase of any products or services listed on airsau.com.

1.2 By placing an order through our website, you agree to be bound by these Terms & Conditions.

1.3 AiRS supplies products from a range of manufacturers under authorised dealer, distributor, or reseller agreements. As such, certain products may have additional conditions imposed by the relevant supplier or manufacturer. These will be identified where applicable.

2. Compliance With Australian Consumer Law

2.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

2.2 Any manufacturer warranty provided with your product is in addition to your rights under the ACL.

2.3 Nothing in these Terms excludes, restricts, or modifies your Consumer Law rights.

3. Orders and Availability

3.1 When you place an order through our website, you are making an offer to purchase the product at the listed price.

3.2 AiRS may:

  • accept or decline an order at our discretion;

  • cancel orders if fraud or misuse is suspected;

  • cancel an order if a product becomes unavailable, in which case a full refund will be provided.

3.3 Some products require custom configuration, licensing approvals, or supplier checks before shipping. Estimated timeframes are an estimate only.

4. Pricing and Payment

4.1 All prices are listed in AUD and inclusive of GST unless otherwise noted.

4.2 Payment methods accepted include:

  • Credit/debit card

  • AfterPay

  • CALMA

  • Direct bank transfer

  • Other payment methods as displayed at checkout

4.3 For Buy-Now-Pay-Later services (AfterPay, CALMA):

  • AiRS receives full payment upfront from the provider

  • The customer then repays the BNPL provider directly under their contract

4.4 Pricing for some products may be subject to supplier pricing changes. Orders already paid for will not be affected.

5. Shipping & Delivery

5.1 AiRS ships Australia-wide using reputable carriers. Shipping rates are calculated at checkout unless specified otherwise.

5.2 Risk in the goods passes to you upon delivery to the address provided at checkout.

5.3 Delivery timeframes are estimates only. AiRS is not liable for courier delays or events outside our control.

5.4 Large or specialist items may require:

  • special freight;

  • Dangerous Goods handling;

  • on-site delivery coordination.

Customers will be contacted if additional requirements apply.

6. Warranty

6.1 All products sold by AiRS are covered by:

  • manufacturer warranty, where applicable; and

  • consumer guarantees under the ACL

6.2  Warranty periods vary by product. Warranty details will be provided upon request.

6.3 Warranty claims will be handled in accordance with the manufacturer’s process. AiRS will assist in lodging claims but does not determine outcomes.

6.4 Warranty does not cover:

  • misuse or improper operation;

  • unauthorised modification;

  • accidental damage;

  • damage caused by use outside manufacturer specifications;

  • consumables (filters, pads, blades, etc.) unless faulty on arrival.

7. Returns, Refunds & DOA (Dead on Arrival)

7.1 If your product is faulty on arrival, AiRS must be notified within 7 days of delivery with evidence (photos/video).

7.2 DOA products may be:

  • replaced,

  • repaired, or

  • refunded

in accordance with ACL requirements and supplier policies.

7.3 Change-of-mind returns are not accepted.

7.4 Shipping costs for returns (unless DOA/ACL issue) are the responsibility of the customer.

8. Product-Specific Conditions

Some products have specific conditions imposed by the manufacturer or supplier. By purchasing these products, you agree to the following:

8.1 DJI Products (including Matrice, Agras, Dock systems)

  • DJI items may require activation, licensing, or firmware compliance.

  • Customers are responsible for ensuring compliance with CASA and all applicable aviation regulations.

  • Some DJI items (such as DJI Dock 3, Agras T100, large-capacity batteries) may require specialised freight, installation expertise, and site suitability assessment.

8.2 Freefly Systems Products

  • Freefly provides no change-of-mind returns once activated or flown.

  • Demo units, NFR units, or discounted dealer stock may have modified warranty terms as supplied by Freefly.

  • High-value orders may require wire transfer before shipping.

8.3 Techlyte & EE Group Products

These include sensors, industrial robotics, lights, and other technical products. Conditions include:

  • No modifications to branding, labelling or firmware without written permission

  • Warranty void if used outside manufacturer specification

  • Product recalls will be handled in cooperation with the supplier

9. Special Conditions – DJI Dock 3

The DJI Dock 3 is a specialised autonomous drone docking station.
Because of its cost, complexity, and regulatory implications, the following extra conditions apply:

9.1 Site Assessment & Installation

  • AiRS or a DJI-approved partner must conduct a site suitability assessment prior to installation.

  • Installation must be completed by a certified technician.

  • Customer must ensure the site meets electrical, environmental, and CASA-related requirements.

9.2 Software, Activation & Remote Operations

  • DJI Dock 3 requires activation through DJI FlightHub 2 or other approved platforms.

  • Ongoing subscription costs (where applicable) are the responsibility of the customer.

  • Customer is responsible for ensuring BVLOS approval, operator certificates, or any CASA permissions required.

9.3 Warranty & Support

  • Warranty is provided directly by DJI in accordance with their enterprise warranty policy.

  • Warranty claims may require remote diagnostics or site inspection.

  • Any physical relocation of the Dock must be approved to avoid voiding warranty.

9.4 Freight & Delivery

Due to its size and configuration:

  • Specialist freight is required.

  • Forklift or mechanical lifting may be required at the delivery site.

  • AiRS will coordinate logistics with the customer prior to dispatch.

9.5 Returns

Because DJI Dock 3 is:

  • a high-value asset

  • custom-configured

  • enterprise-grade

  • often installed on-site

returns are not accepted unless required under the ACL.

10. Limitation of Liability

10.1 Nothing in these Terms limits your rights under ACL.

10.2 To the maximum extent permitted by law, AiRS is not liable for:

  • consequential or indirect loss

  • loss due to misuse or unauthorised modification

  • costs incurred from incorrect installation not performed by an authorised technician

10.3 For products not ordinarily for household use, our liability is limited (where permitted by ACL) to:

  • repair

  • replacement

  • refund of the cost of the product

11. Privacy & Data Security

AiRS complies with the Privacy Act 1988 (Cth).
Our privacy policy explains how your data is collected, stored, and used.

12. Contact

For support, warranty assistance or enquiries:

AiRS Automation Pty Ltd
Email: support@airsau.com
Phone: 0407 221 712
Website: airsau.com